Privacy Policy & Terms and Conditions

Privacy Policy

This Privacy Policy describes how Rilume collects, uses, stores and protects personal data provided by users of the website www.rilume.com (“Site”).

Personal Data We Collect

We may collect personal information including your name, email address, delivery address, phone number and payment details. This data is collected when you:

  • Place an order

  • Subscribe to our newsletter

  • Contact our customer service

  • Participate in promotions or surveys

We collect this information only when voluntarily submitted by users.

Non-Personal Information

We may collect non-identifying information such as browser type, device, operating system and connection type for analytical and optimization purposes.

Cookies

This Site uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

How We Use Your Information

Your personal data may be used to:

  • Fulfill and manage your orders

  • Improve our products, services and website

  • Send transactional or marketing communications (only with your consent)

  • Respond to customer service requests

  • Conduct promotions or surveys

We do not sell or trade your personal data. We may share data with third-party partners only to fulfill the above purposes (e.g. shipping providers, payment processors).

Data Protection

We adopt appropriate security measures, including SSL encryption, to protect your data from unauthorized access or disclosure.

Third-Party Links

Our Site may contain links to third-party websites. Rilume is not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Policy Updates

This policy may be updated periodically. We recommend checking this page regularly. Continued use of the Site constitutes your acceptance of any updates.

Contact

For any questions about this Privacy Policy, please contact us at: 📧 info@rilume.com

 

Terms & Conditions

By accessing and using www.rilume.com, you agree to the following terms:

Orders & Payments

  • All prices are listed in your local currency (based on location detection) and include applicable taxes.

  • We reserve the right to update prices and product availability at any time.

  • Orders are confirmed upon payment. You will receive a confirmation email with tracking details.

Product Descriptions

We strive to describe and photograph our products as accurately as possible. However, slight variations in color or texture may occur. We are not liable for minor inaccuracies or subjective expectations.

Returns & Refunds

  • You may return products within 14 days of delivery if unused, unopened, and in original condition.

  • For change-of-mind returns, shipping costs are the responsibility of the customer.

  • If the item is faulty or incorrect, we will cover the return shipping and offer a full refund or exchange.

For return inquiries, contact: 📧 info@rilume.com

Intellectual Property

All content on this website—including logos, images, text, and product names—is the property of Rilume or licensed for our use. Reproduction without permission is prohibited.

Limitation of Liability

We do our best to ensure accurate information and secure operations on our Site, but we do not guarantee that the site will always be error-free or uninterrupted. We are not liable for indirect damages resulting from your use of the Site.

Governing Law

These Terms & Conditions are governed by the laws of Italy. Any dispute will be handled by the competent courts of the user's place of residence, as per applicable consumer protection laws.

 

Your continued use of this Site implies acceptance of these terms.
For more information, contact us at info@rilume.com